Our Financial Counselors Work Diligently to
Assist You with Your Financial Concerns
A cancer diagnosis can be accompanied by financial concerns, at the Urology Cancer Center, we do what we can to help ease our patients’ financial burdens. We offer support in a variety of ways based on each patient’s unique needs, and whether a patient has just received a diagnosis or they are already undergoing treatment, our financial counselors may be able to find a way to cover out-of-pocket costs. There are local and national organizations whose mission or charter involves helping people with cancer with different areas of their lives, and our financial counselors will explore all avenues possible to help our patients with the costs of seeking treatment. Our financial counselors handle all of the paperwork and serve as an advocate for patients so they can focus on getting well.
At the Urology Cancer Center, we do our best to make sure that patients are able to meet with a financial counselor prior to starting any new treatment so they understand all that we have to offer. Prior to this meeting , our counselors have reviewed the insurance plan(s) and coverage. This way the financial counselor will be able to review benefit information with patient so the patient understands their coverage and can address any issues prior to treatment/service. By meeting with patients prior to starting treatment, we can take care of any immediate financial concerns and begin applying for assistance right away.
We also understand that many patients seeking treatment may lack insurance or are under-insured. Our Financial Counselors can help patients file for State Disability Insurance, Low Income Subsidy, Medicaid or Medicare.
Have Questions Regarding Billing and Insurance Questions?
Our financial counselors can:
- Explain insurance policies and procedures as well as out-of-network coverage (if applicable) in easy to understand terms.
- Offer help understanding co-insurance and the Medicare system.
- Provide updates on which claim or claims have been paid by the insurance.
- Provide itemized statements and updated balances.
- Estimate out-of-pocket costs and/or co-pays for treatment.
- Create payment plans to help patients spread their payments out over time.
- Help patients compare benefits during open enrollment to ensure they get the most from their insurance coverage.